Privacy Policy

multibet88cc ("we," "us," "our," or "the Company") is committed to protecting the privacy and personal data of all players and visitors who access the multibet88cc Platform. This Privacy Policy ("Policy") describes how we collect, use, store, share, and protect your personal information in connection with your use of our website, mobile platform, games, and all associated services (collectively, the "Platform").

This Policy is issued in compliance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations, as administered by the National Privacy Commission (NPC) of the Philippines. It applies to all personal data collected from players, prospective players, and visitors located in the Philippines or accessing the Platform from within Philippine territory.

This Privacy Policy should be read together with our Terms & Conditions and our Responsible Gaming Policy, both of which are incorporated herein by reference. In the event of any conflict between this Policy and those documents on matters of data privacy, this Policy shall prevail.

multibet88cc collects personal data that is necessary to provide you with a safe, compliant, and enjoyable gaming experience. The categories of personal data we collect include, but are not limited to, the following:

We do not collect sensitive personal information such as racial or ethnic origin, political opinions, religious beliefs, or health data, except where strictly required for responsible gaming assessments or as mandated by applicable law.

multibet88cc collects personal data through a variety of means, depending on how you interact with the Platform:

• Direct Submission: Data you provide when registering an account, completing identity verification, making deposits or withdrawals, contacting customer support, or participating in promotions;
• Automated Collection: Technical data collected automatically when you access the Platform, including through cookies, web beacons, log files, and similar tracking technologies (see Section 7 for details);
• Third-Party Sources: Data received from payment processors (such as GCash, PayMaya, BPI, BDO, and Metrobank), identity verification service providers, fraud prevention agencies, and regulatory authorities, where permitted by law;
• Public Sources: Publicly available information used to verify your identity or to comply with anti-money laundering obligations, such as government databases or sanctions lists.

All data collection is conducted on a need-to-know basis. We do not collect personal data beyond what is reasonably necessary for the purposes described in this Policy.

multibet88cc uses your personal data for the following purposes:

• Account Management: To create, maintain, and manage your multibet88cc player account, including processing your registration and verifying your identity and age;
• Service Delivery: To provide you with access to all games, betting services, promotions, and features available on the multibet88cc Platform;
• Payment Processing: To process deposits, withdrawals, and other financial transactions through your chosen payment method, including GCash, PayMaya, and Philippine bank transfers;
• Legal Compliance: To comply with applicable Philippine laws and regulations, including the Data Privacy Act of 2012, Anti-Money Laundering Act, and gaming regulations;
• Fraud Prevention & Security: To detect, investigate, and prevent fraudulent activity, unauthorized account access, and other security threats to the Platform;
• Responsible Gaming: To monitor gaming activity for signs of problem gambling and to enforce responsible gaming tools such as deposit limits and self-exclusion;
• Customer Support: To respond to your inquiries, resolve disputes, and provide technical assistance;
• Platform Improvement: To analyze usage patterns, conduct research, and improve the features, performance, and user experience of the multibet88cc Platform;
• Marketing Communications: To send you promotional offers, bonus notifications, and platform updates, where you have provided consent to receive such communications. You may opt out at any time.

Under the Philippine Data Privacy Act of 2012, multibet88cc processes your personal data on the following legal bases:

• Contractual Necessity: Processing is necessary to perform our obligations under the Terms & Conditions you agreed to upon registration, including providing gaming services and processing payments;
• Legal Obligation: Processing is required to comply with applicable Philippine laws, including anti-money laundering regulations, gaming licensing requirements, and tax reporting obligations;
• Legitimate Interests: Processing is necessary for our legitimate business interests, including fraud prevention, platform security, and service improvement, provided these interests are not overridden by your rights and freedoms;
• Consent: For certain processing activities — particularly direct marketing communications and the use of non-essential cookies — we rely on your freely given, specific, and informed consent.

Where we rely on legitimate interests as our legal basis, we conduct a balancing test to ensure that our interests do not override your fundamental rights and freedoms as a data subject under Philippine law.

multibet88cc does not sell, rent, or trade your personal data to third parties for their own commercial purposes. We may, however, share your personal data with the following categories of recipients where necessary and lawful:

• Payment Processors: GCash, PayMaya, BPI, BDO, Metrobank, and other payment service providers, solely for the purpose of processing your financial transactions;
• Identity Verification Providers: Third-party KYC (Know Your Customer) service providers engaged to verify your identity and age in compliance with regulatory requirements;
• Fraud Prevention & Security Partners: Specialist agencies that assist us in detecting and preventing fraudulent activity, money laundering, and other financial crimes;
• Regulatory Authorities: Government agencies and regulatory bodies in the Philippines, including the Anti-Money Laundering Council (AMLC) and the National Privacy Commission (NPC), where disclosure is required by law or court order;
• Technology Service Providers: Cloud hosting providers, IT infrastructure partners, and software vendors who process data on our behalf under strict data processing agreements that require them to maintain confidentiality and security standards equivalent to our own;
• Professional Advisors: Legal counsel, auditors, and other professional advisors, where disclosure is necessary for the provision of professional services to multibet88cc.

The multibet88cc Platform uses cookies and similar tracking technologies to enhance your user experience, maintain session security, and analyze Platform usage. A cookie is a small text file placed on your device when you visit our Platform.

We use the following categories of cookies:

• Strictly Necessary Cookies: Essential for the Platform to function correctly, including maintaining your login session and ensuring secure transactions. These cannot be disabled;
• Performance & Analytics Cookies: Used to collect anonymized data about how players use the Platform, helping us identify areas for improvement. These are only activated with your consent;
• Functionality Cookies: Used to remember your preferences, such as language settings and display options, to provide a more personalized experience;
• Security Cookies: Used to detect and prevent fraudulent activity, unauthorized access attempts, and other security threats.

You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the multibet88cc Platform. For more information on managing cookies, refer to your browser's help documentation.

multibet88cc retains your personal data only for as long as is necessary to fulfill the purposes for which it was collected, or as required by applicable Philippine law. Our general data retention periods are as follows:

• Account Data: Retained for the duration of your account and for a minimum of five (5) years following account closure, in compliance with anti-money laundering record-keeping requirements;
• Transaction Records: Retained for a minimum of five (5) years from the date of each transaction, as required by the Anti-Money Laundering Act of the Philippines;
• Gaming History: Retained for a minimum of three (3) years following account closure for responsible gaming monitoring and dispute resolution purposes;
• Customer Support Records: Retained for two (2) years from the date of the last interaction, unless a longer retention period is required for ongoing dispute resolution;
• Marketing Consent Records: Retained for the duration of your consent and for one (1) year following withdrawal of consent, as evidence of compliance.

Upon expiry of the applicable retention period, personal data will be securely deleted or anonymized in accordance with our data disposal procedures. Where data is anonymized rather than deleted, the resulting anonymized data may be retained indefinitely for analytical purposes, as it no longer constitutes personal data.

multibet88cc implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, loss, or destruction. Our security measures include:

• Encryption: All data transmitted between your device and the multibet88cc Platform is encrypted using TLS 1.3 (Transport Layer Security). Sensitive data stored in our systems is encrypted at rest using AES-256 encryption;
• Access Controls: Access to personal data is restricted to authorized personnel on a strict need-to-know basis. All staff with access to personal data are subject to confidentiality obligations;
• Two-Factor Authentication: We offer two-factor authentication (2FA) for player accounts and require it for all internal administrative access to systems containing personal data;
• Regular Security Audits: Our systems undergo regular penetration testing, vulnerability assessments, and security audits conducted by independent third-party security specialists;
• Incident Response: We maintain a documented data breach response plan. In the event of a personal data breach that poses a risk to your rights and freedoms, we will notify the National Privacy Commission (NPC) and affected players in accordance with the Data Privacy Act of 2012.

Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by multibet88cc. To exercise any of these rights, please contact our Data Protection Officer using the details provided in Section 14.

We will respond to all valid data rights requests within thirty (30) days of receipt. In complex cases, we may extend this period by a further thirty (30) days, in which case we will notify you of the extension and the reason for it. We will not charge a fee for exercising your rights unless your request is manifestly unfounded or excessive.

If you are not satisfied with our response to a data rights request, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines.

multibet88cc employs age verification procedures during the registration process to prevent underage individuals from accessing the Platform. If we become aware that personal data has been collected from a person under the age of 21 without verifiable parental or guardian consent, we will take immediate steps to delete that data and close the associated account.

If you are a parent or guardian and believe that your child may have registered on the multibet88cc Platform or provided us with personal data, please contact our support team immediately so that we can investigate and take appropriate action.

The multibet88cc Platform may contain references to third-party services, payment providers, or other platforms. This Privacy Policy applies solely to the multibet88cc Platform and does not cover the privacy practices of any third-party services or websites.

multibet88cc is not responsible for the privacy practices, data collection methods, or content of any third-party services. We encourage you to review the privacy policies of any third-party services you interact with in connection with your use of the multibet88cc Platform, including your chosen payment provider (e.g., GCash, PayMaya, BPI, BDO, or Metrobank).

multibet88cc reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. When we make material changes to this Policy, we will notify registered players by posting a prominent notice on the Platform and, where practicable, by sending an email notification to your registered email address.

The updated Policy will become effective on the date specified in the notice. Your continued use of the multibet88cc Platform after the effective date of any amendment constitutes your acknowledgment of the revised Policy. If you do not agree to the revised Policy, you must stop using the Platform and may request account closure.

We encourage you to review this Privacy Policy periodically. The "Last Updated" date at the top of this page indicates when the Policy was most recently revised.

If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal data by multibet88cc, please contact our Data Protection Officer (DPO). We are committed to addressing all privacy-related inquiries promptly and transparently.

For formal data rights requests, please contact us via email clearly marked "Data Privacy Request" in the subject line, and include your full name, registered email address, and a description of your request. We may need to verify your identity before processing your request to ensure the security of your personal data.

If you are not satisfied with our response, you have the right to file a complaint with the National Privacy Commission (NPC) of the Philippines, which is the supervisory authority responsible for enforcing the Data Privacy Act of 2012.